If you do not find the answer to your question, please contact customer service at yes@andnowyousleep.com or via the chat in the lower right corner.
Products
How do I choose the correct weighted blanket?
Choose the Deep Rest weighted mattress so that it weighs 10-15% of your body weight.
Use the following guideline, which is suitable for both children and adults:
- If you weigh 25-55 kg, 5 kg is recommended
- If you weigh 55-80 kg, 7 kg is recommended
- If you weigh more than 80 kg, 9 kg is recommended
The weighted blanket is 70X100 cm and weighs 2 kg - perfect for a little rest.
How do I choose the right pillow?
The Deep Sleep Head pillow can be adjusted in firmness with the included filling. This way you get exactly the support that suits you.
The Deep Sleep Body pillow is available in three firmnesses:
- Soft provides light support
- Medium provides clear support
- Hard has a hard padding
The difference on the pillows is the amount of filling. Please note that the Deep Sleep pillow is not as high as many are used to - and this is entirely on purpose. We don't need a pillow that is neither very hard nor high to get the right support.
Delivery, return and payment
Can I change/cancel my order?
If you wish to change or cancel your order, please contact customer service by email hello@andnowyousleep.com or phone +45 71 92 25 90.
What do I have to pay for shipping?
We offer free shipping within EU.
When will I receive my order?
Your order will be shipped within 1-3 business days. If you have not received your package within a week, please contact customer service by email at hello@andnowyousleep.com or by phone at +45 71 92 25 90.
Where is my order?
You will receive an e-mail with a tracking number when your order is shipped from the warehouse. When contacting the shipping company, please identify the order via the tracking number.
How long can I return an item?
You have a 14-day right of return on all items, provided they are in original and unbroken packaging.
We also offer a 30-day satisfaction guarantee on pillows and weighted blankets. Here you have the opportunity to try the products for up to 30 days.
What is the cost of returning an item?
We will refund your entire purchase including shipping costs. However, you will be responsible for returning the order.
How do I return an item?
If you wish to return an item or make use of the satisfaction guarantee, please follow the instructions here .
Can I exchange an item?
When exchanging an item, please order the item again and return the first item.
How do I create a complaint?
If you have a complaint, please contact customer service by email at hello@andnowyousleep.com and describe the error or defect.
What payment methods can I use?
You can pay with VISA, Mastercard, Apple Pay.
Why haven't I received an order confirmation?
We will send your order confirmation via email.
Please check your spam filter or contact us by email hello@andnowyousleep.com
Marketing
How do I sign up for the newsletter?
At the bottom of the webshop you will find a form where you can sign up for the newsletter.
How often do I receive newsletters?
Approx. twice a month.
How do I unsubscribe from the newsletter?
At the bottom of the newsletter, you can click on the link "Submit newsletter".
