Frequently Asked Questions

If you don't find the answer to your question, please contact customer service at yes@andnowyousleep.com or through the chat at the bottom right corner.

How can we help?

Products

How do I choose the right weighted blanket?

Choose the Deep Rest Weighted Blanket to weigh 10-15% of your body weight. Use the following guidelines suitable for both children and adults:

- If you weigh 25-55 kg, we recommend 5 kg

- If you weigh 55-80 kg, we recommend 7 kg

- If you weigh over 80 kg, we recommend 9 kg

The weighted blanket measures 70x100 cm and weighs 2 kg - perfect for a quick rest.

How do I choose the right pillow?

The Deep Sleep Pillow and Deep Sleep Body Pillow are available in three firmness levels:

- Soft provides gentle support

- Medium provides moderate support

- Firm has a firm padding

See the complete guide regarding the pillows' firmness.

Delivery, Returns, and Payment

Can I change/cancel my order?

If you wish to change or cancel your order, please contact customer service at phone +45 27252527.

What is the cost for shipping?

The delivery prices are:

GLS home delivery 69 DKK

GLS parcel shop delivery 39 DKK

UPS home delivery 69 DKK

UPS parcel shop delivery 39 DKK

You get free shipping on purchases over 499 DKK.

When will I recieve my order?

Your order will be shipped within 2-3 business days. 

If, contrary to expectations, you haven't received your package within a week, please contact customer service at email yes@andnowyousleep.com or phone +45 27252527.

Where is my order?

You will receive an email with a tracking number when your order is dispatched from the warehouse. 

When contacting the shipping company, please identify the order using the tracking number.

How long do I have to return an item?

You have a 14-day right of return. Please notify us by phone at +45 27252527 or email at yes@andnowyousleep.com if you wish to use the right of return.

What is the cost of returning an item?

Nothing. And Now You Sleep offers free returns.

Lost return label - how do I get a new one?

Please contact customer service at yes@andnowyousleep.com, and they will send you a new return label.

Can I exchange an item?

When exchanging an item, please place a new order for the item and return the original one.

How do I file a complaint?

For complaints, please contact customer service at email yes@andnowyousleep.com and describe the issue or defect.

Which payment methods can I use?

You can pay with Dankort, VISA, Mastercard, and MobilePay.

Why haven't I received an order confirmation?

We send your order confirmation via email. Please check your spam filter or contact us at email yes@andnowyousleep.com.

Marketing

How do I sign up for newsletters?

At the bottom of the webshop, you'll find a form where you can subscribe to the newsletter.

How often will I recieve newsletters?

1-2 per month.

How do I unsubscribe from the newsletter?

At the bottom of the newsletter email, you can click on the 'Unsubscribe from newsletter' link.

Contact Us

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