If you do not find the answer to your question, please contact customer service at yes@andnowyousleep.com or via the chat in the lower right corner.
Products
How do I choose the right gravity mattress?
Choose the Deep Rest weighted mattress so that it weighs 10-15% of your body weight.
Use the following guideline, which is suitable for both children and adults:
- If you weigh 25-55 kg, 5 kg is recommended
- If you weigh 55-80 kg, 7 kg is recommended
- If you weigh more than 80 kg, 9 kg is recommended
The weighted blanket is 70X100 cm and weighs 2 kg - perfect for a little rest.
How do I choose the right pillow?
Deep Sleep The pillow can be adjusted in firmness with the included filling. This way you get exactly the support that suits you.
Deep Sleep Body pillow is available in three firmnesses:
- Soft provides light support
- Medium provides clear support
- Hard has a hard padding
The difference on the pillows is the amount of filling. Please note that the Deep Sleep pillow is not as high as many are used to - and this is entirely on purpose. We don't need a pillow that is neither very hard nor high to get the right support.
Delivery, return and payment
Can I change/cancel my order?
If you wish to change or cancel your order, you must contact customer service on phone +45 27252527.
What do I have to pay for shipping?
The prices for delivery are:
GLS home delivery DKK 69
GLS parcel shop delivery DKK 39.
UPS home delivery DKK 69
UPS parcel shop delivery DKK 39
You get free shipping on purchases over DKK 499.
When will I receive my order?
Your order will be shipped within 1-3 business days. If, contrary to expectations, you have not received your package within a week, please contact customer service by e-mail yes@andnowyousleep.com or telephone +45 27252527.
Where is my order?
You will receive an e-mail with a tracking number when your order is shipped from the warehouse. When contacting the shipping company, please identify the order via the tracking number.
How long can I return an item?
You have 14 days right of return. Let us know by phone +45 27252527 or email yes@andnowyousleep.com if you wish to exercise the right of return.
What is the cost of returning an item?
Nothing. And Now You Sleep offers free returns.
Lost return label - how do I get a new one?
Please contact customer service at yes@andnowyousleep.com, who will then send you a new return label.
Can I exchange an item?
When exchanging an item, please order the item again and return the first item.
How do I create a complaint?
In the event of a complaint, please contact customer service by e-mail yes@andnowyousleep.com and describe the error or deficiency.
What payment methods can I use?
You can pay with Dankort, VISA, Mastercard and MobilePay.
Why haven't I received an order confirmation?
We will send your order confirmation via e-mail.
Please check your spam filter or contact us by email yes@andnowyousleep.com
Marketing
How do I sign up for the newsletter?
At the bottom of the webshop you will find a form where you can sign up for the newsletter.
How often do I receive newsletters?
Approx. twice a month.
How do I unsubscribe from the newsletter?
At the bottom of the newsletter, you can click on the link "Submit newsletter".
